At Loonawara (“we,” “us,” or “our”), safeguarding the privacy and security of our customers' personal information is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit or make a purchase from our website www.loonawara.com (“Site”). By using our Site, you consent to the practices described herein. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect both personal and technical data to provide a seamless shopping experience:

Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.

Device & Usage Data: We collect information such as your IP address, browser type, device information, time zone, and browsing behaviour using cookies and tracking technologies.

Marketing Preferences: If you opt 'in' to receive our marketing material, we store your preferences for newsletters and promotional updates.

2. Use of Information

We use your personal information to:

Process and fulfill orders, provide invoices, and handle returns.

Communicate with you regarding orders, support, promotions (if opted in), and service updates. Improve our website functionality, customer experience, and product offerings. Ensure fraud prevention, data integrity, and website security. We do not sell or rent your personal information to third parties for their marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience by remembering your preferences. Analyze site performance and traffic.

Serve relevant advertisements (where applicable). You may manage or disable cookies via your browser settings or cookie management tools. However, disabling cookies may affect the functionality of some parts of the Site.

4. Data Security

We implement reasonable technical and organizational measures to protect your data, including SSL encryption for payment transactions and secure storage practices. However, no method of data transmission or storage can be guaranteed as completely secure. We are not liable for unauthorized access, hacking, or data breaches beyond our control.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. You may request deletion or correction of your data at any time by contacting us.

6. Accuracy and Account Information

You agree to provide accurate, complete, and current personal and payment information during purchases and registration. Keeping your account details updated ensures smooth order processing and customer support.

7. Third-Party Links and Services

Our Site may contain links to third-party websites or services. These are provided for your convenience and may have their own privacy policies. We are not responsible for their content, security, or data handling practices. Use them at your own discretion.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us to request its deletion.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you. Request correction, deletion, or restriction of your data. Withdraw consent for marketing communications. File a complaint with a data protection authority.To exercise any of these rights, please contact us using the details below.

10. International Data Transfers

If you access the Site from outside India, your data may be transferred to and processed in India. By using the Site, you agree to this transfer in accordance with applicable data protection laws.

11. Dispute Resolution

Any disputes arising out of this Privacy Policy shall be subject to the laws of India and resolved through arbitration or legal proceedings in accordance with our Terms and conditions.

12. Changes to This Policy

We may periodically update this Privacy Policy. Any material changes will be posted on this page with an updated “Effective Date.” Continued use of our Site after changes signifies your acceptance of the revised terms.

13. Consent

By accessing our website, providing your information, or completing a transaction, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Loonwara

Email: info@loonawara.com

Address:

Raj Mahal Lunavada,

Opposite Fuwara chawk

Lunavada Dist. Mahi Sagara

Gujarat, 389230

We value your privacy and are committed to ensuring your data is handled securely and in full compliance with applicable laws and regulations.